Web3 Certification Board Complaint and Appeal Policy
Disclaimer: The term “certified” shall only be used for personnel certifications in the blockchain and Web3 fields, adhering to standards and criteria set by the Web3 Certification Board. The term “certificate holder” shall be used for certificate programs related to these fields. Certificate holders are not certified, licensed, accredited, or registered to engage in a specific occupation or profession in blockchain and Web3 technologies.
1. Purpose The purpose of this policy is to outline the actions to be taken if a complaint or appeal is received from candidates, certified persons, certificate holders, and other parties regarding a certified person, a certificate holder, decisions related to the certification process or certificate program, or complaints about the overall operations of the Web3 Certification Board.
This policy does not cover complaints related to alleged illegal, financial, or regulatory issues, which are handled by proper authorities.
2. Scope This policy addresses:
- Complaints and appeals related to certified persons or certificate holders, including breaches of ethical codes or conduct, and the certification or certificate program process.
- Complaints about the overall operations of the Web3 Certification Board, including dissatisfaction with products, services, procedures, policies, technology, representatives, or the complaint handling process.
3. References Based on ISO/IEC 17024:2012 and other relevant standards applicable to blockchain and Web3 technologies.
4. Terms and Definitions
- Complainant: Person or organization making a complaint.
- Complaint: Expression of dissatisfaction to the Web3 Certification Board relating to its activities or to a certified person, expecting a response.
- Appeal: Request for reconsideration of any decision made by the Web3 Certification Board related to certification status.
5. General Rules for Filing a Complaint or an Appeal
- Complaints or appeals must be factual and truthful.
- False statements will lead to termination of the complaint or appeal.
- Complaints must not be anonymous and should provide sufficient detail.
- The policy does not cover illegal, financial, or regulatory issues.
- Complaints and appeals are subject to confidentiality.
6. Certification/Certificate Program Complaints
- The process involves an initial review by the CEO or designated employee.
- Appeals can be filed if the decision is unsatisfactory.
- Appeals are reviewed by an independent Appeal Board.
- Decisions by the Appeal Board are final.
7. Operations Complaints
- Filed through the Web3 Certification Board’s ticketing system.
- Investigated independently, with responses provided within specific timeframes.
- Level 2 complaints are escalated to higher management for review.
Instructions for Filing Complaints and Appeals:
- Use the Web3 Certification Board’s official website and ticketing system.
- Provide detailed information including personal information, the nature of the complaint or appeal, and expected resolution.
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Version 1.01, January 12, 2024